Refund policy

90-DAY MONEY-BACK GUARANTEE
Last updated: October 18, 2026

Try Hartborne as directed
Our satisfaction guarantee is for customers who actually try the product. You must have used Hartborne as directed on its label before making a satisfaction claim. Purchasing the product or keeping every bottle unopened does not meet this trial requirement. Opened bottles are eligible.

How to request your refund
If you have tried Hartborne as directed and are not satisfied, email epicwhaleaf@gmail.com within 90 days of delivery. Please include:
• Your order number and the email used at checkout.
• A brief description of how you used the product and why it was not right for you.

We may request reasonable order or product details to verify the purchase. Contact us before mailing any product so we can provide the appropriate instructions. Approved refunds are issued to the original payment method for the amount paid for the Hartborne products covered by the request. Your bank may take additional time to display the refund.

Your safety comes first
Do not continue using a product that causes a reaction or that a healthcare professional tells you to stop. Contact us promptly; the use requirement will not prevent us from considering your refund in those circumstances.

Damaged, incorrect or faulty products
Contact epicwhaleaf@gmail.com as soon as you notice a problem, with your order number and a description. These claims do not require you to use the product. Rights provided by applicable consumer law are separate from this satisfaction guarantee and remain unaffected.

Subscriptions
Cancelling a subscription stops future renewals. It does not automatically request a refund for a delivery already processed. To pause, skip or cancel a future delivery, use Manage subscriptions at hartborne.com/apps/subscriptions or email epicwhaleaf@gmail.com before the next scheduled charge. A subscription order remains eligible for this guarantee on the same terms as a one-time order.

Earlier purchases
The guarantee terms provided when you placed your order continue to apply to that purchase. Later policy changes do not retrospectively reduce your rights.

Contact
For guarantee, return or order questions: epicwhaleaf@gmail.com.